Shipping, delivery times & returns

If an item you bought in the Hirmer BIG & TALL Online Shop does not appeal to you, you can return it within two weeks (T&C Article 7 Right of Cancellation and Cancellation Policy) without stating any reasons. We reserve the right to claim compensation for the value of returned goods that are not in their original condition (i.e. unworn and with all labels still attached).

Please use the following link for your return, which will take you to the returns portal. There you can indicate which items you would like to return and for what reasons, and request a return label.

It will be sent to you by email.

Returnsportal:

HIRMER big & tall is not liable for any differences that may occur based on exchange rate fluctuations.

You have the following returns options:

RETURN GOODS (GERMANY, AUSTRIA)

Returns take place with the delivery service that delivered the parcel.

RETURN BY MAIL:

You can return your parcel to us free of charge from any DHL post office branch or via a DHL Packstation. In order for this to work efficiently, please attach the returns sticker to your parcel.

RETURNS IN THE STORE

Why not visit us in our store and return your items directly at no extra charge instead of posting them to us!

Orders that have already been paid for will be credited back to the payment method you used online.

Click here to see an overview of our stores.

RETURNS FROM ABROAD (OUTSIDE GERMANY, AUSTRIA)

So your return can be processed quickly, please note the following:

If the value of the goods exceeds 1,000 Euros, you will also find a customs document with the MRN number.

Place the goods in the package, remove the adhesive strip and securely close. Remove the white paper from the mailing bag and stick it on the box with the return sticker. Place the return slip and the MRN form in the mailing bag in such a way that the word “RETURN SLIP” can be seen from the outside. Tape up the mailing bag and post the parcel from the nearest packstation.

Charges for express returns will not be accepted.

Click here to locate a UPS delivery point close to you.

Please contact our service team directly for any reclamations. They will provide you with information on returns and processing of reclamations.

Have your order delivered free of charge to the store of your choice.

To avail of this service, you need to select the option “Delivery to the store (free of charge)” in the 2nd step during the order and payment process. When selecting this option, enter the store of your choice for the collection of your order after two to four days. We will also need your e-mail address and telephone number. We will let you know when your order has arrived at your chosen store and you can collect the parcel at the usual opening times.

Are you often away from home when your parcel gets delivered? From now on you can collect or send your consignment from a packstation, DHL’s parcel service, using a parcel machine – 24/7 and irrespective of opening hours.

PACKSTATION is a free service provided by DHL whereby you can chose to have a postal package sent to your home or any parcel machine of your choice. Please note that large parcels cannot be collected from packstations. Our staff are happy to provide you with further information in this regard.

Please note that cash on delivery will incur additional surcharges. The COD charge is levied by the delivery agent upon handover of the goods.

We deliver to over 200 countries. Please select a country to find out about the applicable shipping type and costs.